Privacy Policy for NeuroMynds

Last updated: October 2025

1. Introduction

Welcome to NeuroMynds.

Your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or use our website, community, and coaching marketplace (collectively, the “Platform”).

By using the Platform, you agree to the terms of this Privacy Policy.

2. Data Controller

The data controller responsible for your information is:
 Lisa Garrelts, Einzelfirma
 Zürich, Switzerland
 Contact: legal@neuromynds.com

3. Legal Basis for Processing

We process your personal data in accordance with:

  • The Swiss Federal Act on Data Protection (FADP),
  • The EU General Data Protection Regulation (GDPR), and
  • The California Consumer Privacy Act (CCPA) where applicable.

The legal bases for processing include:

  • Performance of a contract (e.g., booking coaching sessions)
  • Consent (e.g., newsletter subscription, optional data sharing)
  • Legitimate interest (e.g., platform security, service improvement)
  • Legal obligation (e.g., accounting, fraud prevention)

4. Information We Collect

We collect only the information necessary to operate and improve the Platform:

a. Information you provide directly

  • Name, email address, and password (encrypted)
  • Profile details and preferences
  • Content you post in the community (posts, comments)
  • Information provided when booking or offering coaching sessions
  • Payment-related details (processed by Stripe, not stored by us)

b. Information collected automatically

  • Device type, browser, and operating system
  • IP address (anonymized where possible)
  • Usage and analytics data via WordPress Analytics
  • Cookies and similar technologies (see our [Cookie Policy])

c. Information from integrations

We use integrations such as Stripe, Amelia, Zapier, Chatbase, and WordPress. These tools may process limited data to facilitate scheduling, payments, or chat functions.
 Chat interactions are anonymized and deleted automatically after 7 days.

5. How We Use Your Data

We use your data for the following purposes:

  • To provide access to the community, content, and coaching services
  • To verify and onboard independent coaches
  • To process and manage coaching bookings and payments
  • To communicate with you about updates, support, or service changes
  • To ensure platform security and prevent abuse
  • To analyze usage trends and improve user experience

We never sell or rent your data to third parties.

6. Sharing of Data

We only share personal data where necessary for service provision or legal compliance.

Examples:

  • Stripe – payment processing
  • Amelia – scheduling and calendar management
  • Zapier – workflow automation (no sensitive data stored)
  • WordPress Analytics – website performance insights
  • Chatbase – AI chat functionality (anonymous data only)

All third-party providers comply with GDPR, CCPA, and Swiss data standards.

We may also share data if required by law, court order, or to protect our legal rights.

7. International Data Transfers

As we operate globally, some data may be processed outside Switzerland or the EU (e.g., on servers in the U.S.).
 In such cases, we ensure compliance with data protection standards through EU Standard Contractual Clauses (SCCs) or equivalent safeguards.

8. Data Retention

We retain data only as long as necessary to fulfill the purposes described above:

  • Account information: retained until account deletion
  • Coaching and payment data: retained up to 10 years (Swiss accounting law)
  • Chat and analytics data: deleted after 7 days
  • Backup data: securely purged according to system cycles

You may request deletion of your account or data at any time (see section 10).

9. Data Security

We implement reasonable technical and organizational measures to protect your data, including:

  • SSL encryption across the website
  • Secure server storage and limited access controls
  • Data anonymization for analytics and chat logs
  • Regular security audits of third-party tools

However, no online platform can guarantee absolute security.

10. Your Rights

Depending on your jurisdiction, you have the following rights regarding your personal data:

Under GDPR and Swiss law

  • Access your data and receive a copy
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability

Under CCPA (California residents)

  • Request disclosure of data collected
  • Request deletion of personal data
  • Opt out of the sale of personal data (we do not sell data)

To exercise any of these rights, contact us at legal@neuromynds.com.
 We will respond within 30 days (or as required by law).

11. Cookies and Tracking

We use cookies to ensure proper functionality and analyze usage.
 Cookies may include:

  • Essential cookies (WordPress functionality, security)
  • Analytics cookies (WordPress Analytics)
  • Payment cookies (Stripe)

For details and cookie management instructions, see our [Cookie Policy].

12. Children’s Privacy

Our Platform is not intended for users under 16 years of age.
If you believe we have collected personal data from a child without consent, please contact us immediately.

13. Updates to This Policy

We may update this Privacy Policy periodically.
The latest version will always be available on this page, indicated by the “Last Updated” date above.

Continued use of the Platform after changes constitutes acceptance.

14. Contact

If you have questions, concerns, or data requests, contact us at:
Email: legal@neuromynds.com
Location: Zurich, Switzerland